When it comes to choosing a solution for managing your computer systems, it is important to understand the benefits of both a hands-on and a hands-off approach, before the selection process begins.
The most fundamental criteria overall is low cost but effective; efficient and timely support and resolution when required. Contrary to more prudent and proactive systems management and planning initiatives, this seems to be very reactive in nature. Looking deeper though, its really a proactive approach to being reactive – if that doresn’t make it seem more confusing. The bottom line is this – be proactive and plan for business growth, business obstacles and potential outages from a number of sources.
One of the best ways to to keep things cost effective and efficient is to minimize the on-site time requirement for support and systems management, as best as possible. It takes time to get a tech on-site for simple things, and time is money in our world. Being more proactive in systems monitoring and maintenance, helps to drastically cut down on the need for support to begin with.
Ok – so how do we go about outsourcing or remotly managing our systems without having the feeling that we are not being taken care of and being out-of-site and out-of-mind in the process?
When remote systems monitoring and management and support process are put in place, it is important to let that provider know what you expect and what you ‘think’ you will be missing in this transition. The benefits overall, for the provider and the client are:
- Provides powerful maintenance and management capabilities for your computer systems without a large, or possibly any, investment in architecture to implement the solution
- Management applications can provide the ability to set up routine, scheduled maintenance tasks and advanced reporting that not only helps to prevent problems, but it also significantly reduces the troubleshooting time and overall resolution timing.
- With the increased efficiency and better operating computer systems, comes a better bottom line for the business
- The capability simplifying software deployment, troubleshooting and other important IT service functions, such as help desk.
The end result: increased customer service levels, time and money savings, and ultimately a more effective and profitable business.
Hard to go wrong here, no?
If you have any questions on how these services could be integrated into your business, please do not hesitate to email me at rmark@singerlewak.com
